Customer Service
Frequently Asked Questions

About Wimbledon LIVE

What is Wimbledon LIVE?
Wimbledon LIVE is a comprehensive online video subscription service, offering live and video on demand content from the Wimbledon Championships.

How do I know what quality the video will be?
Live matches are available in 500kbps streams, while Video On Demand content is available in either 500k stream or 1.2mb downloads. Default size for all video is 384x288 with 4:3 aspect ratio.
Classic content will be available in at least a 300kbps video stream and/or 700kbps download. You can trial a match or clip from our free area of the site as either a streaming video or a download.

How many courts will be shown live and On Demand?
Wimbledon LIVE is providing concurrent live coverage of up to 8 courts during Championship play and will feature Centre Court, Court No 1, Court 3, Court 6, Court 11, Court 14, Court 17 and Court 18 throughout the Championships, as long as there is televised play from these courts.

Video On Demand will feature all matches from Centre Court, Court No 1, Court 2, Court 3, Court 6, Court 11, Court 14, Court 17 and Court 18 including some matches thats not available live.
Please note: During the first week of the Championships, some of the live feeds will have English commentary, and up to five feeds will include commentary during the second week.

What is Video On Demand?
All matches from Centre Court, Court No 1, Court 2, Court 3, Court 6, Court 11, Court 14, Court 17 and Court 18 will be recorded and placed in our 'Video On Demand' section for subscribers to watch when they desire to see them. These will be made available on a daily basis by 12am(midnight) local British time.

How soon are matches available to watch On Demand?
Full match replays are available On Demand as soon as possible after their completion.Please note that we will do our best to make the On Demand archive available soon after the stated time, however there is always the possibility of experiencing unforeseen technical challenges; your patience is appreciated in advance.

Will the match results be provided on Wimbledon LIVE?
Not to worry; you will be able to watch the On Demand video without having the outcome spoiled. To avoid scores and headlines, you can always use this URL - http://wimbledon.mediazone.com/navOther.html - to access the VOD match content, that way you are guarenteed not to see any spoilers. However, if you cannot wait for the results, please visit: http://www.wimbledon.org

Is commentary available for all matches?
Match commentary may not be available for all matches.

Do I have to subscribe to Wimbledon LIVE to listen to Radio Wimbledon?
No. Radio Wimbledon as well as Radio Wimbledon's Centre Court and No.1 Court commentary channels are free.

What does Wimbledon LIVE cost?

  • All Access Pass: $24.99 US (Approx.  £ 12.90)
  • Day Pass: $9.99 US (Approx. £5.19) opening Rounds; $13.99 US (Approx. £7.19) for Quarter, Semi and Final Rounds.

Why am I being asked to register to watch free content?
Even though some of the content on Wimbledon LIVE is free, there are usage and geographical restrictions. Therefore, all users are required to register.

Where can I find the schedule of play?

Purple ArrowSchedule of Play  

What is the local time and weather?
Purple ArrowWimbledon Time & Weather

 Subscribing to Wimbledon LIVE

How can I subscribe to Wimbledon LIVE?
You can subscribe to Wimbledon LIVE in two ways. An All Access Pass gives you full access to all the material on the site until May 1, 2009. A Day Pass is valid for 14 days after purchase and gives you access to all covered live matches and video on demand content from that day's play.

What is an All Access Pass?
An All Access Pass is a pass to view all of the programming as a live broadcast or download to view at your leisure until May 1, 2009

What is a Day Pass?
A Day Pass gives you access to live and video on demand content from the day's play of your choosing. For instance, a Day Pass for Day 3 will allow you to see live coverage and on demand video from Day 3. You will not be able to view live matches or video on demand content from any previous or subsequent days unless you purchase those specific Day Passes. However, you can watch matches from the day of your Day Pass for up to 14 days after the date of purchase.

Can I buy a Day Pass in advance?
No. Day Passes are only available on the day you choose to watch or anytime after that day’s matches have started.

How do I pay?
You can pay using American Express, Discover, MasterCard , or VISA.

Can I try it first?
Yes. You can trial a match or clip available from our free section via either streaming video or download. Additionally, a selection of daily reviews, daily previews, interviews and match highlights will be made available at no cost.

What happens if I buy a Day Pass and it gets cancelled due to rain?
If less than two hours of tennis is played on Centre Court on any scheduled day, that day will be considered rained out and your Day Pass will automatically be renewed to include the following scheduled day’s matches.

I only want to watch one match. Can I pay per match?
No. If you only want to watch one match then we advise that you purchase a Day Pass.

Once I buy my All Access Pass, how do I watch the games?
Simply click "watch live" (stream), "watch now" (On Demand stream), or "download" on the schedule for the event you want to watch. You can also click on the event you want to watch and sign in when the pop-up window asks you to sign in. If you want to watch the events live, you will need to refresh the Live Matches page just a few minutes prior to the scheduled start time to see the "watch now" button and access the event. Due to the fact that these are live events, the "watch now" button will appear just a few minutes prior to the event.

Is this available all over the world? What countries can I watch from?
Due to contractual agreements Wimbledon LIVE matches are available live in all territories except in Spain and Germany.
Certain matches will also be blocked for Live streaming on a daily basis in Japan, due to broadcast restrictions.


The Video On Demand offering is available Worldwide in all territories including Spain, Germany and Japan. However Spain, Germany and Japan will only be able to access the VOD match content for that day's matches from 12am(Midnight UK local time), due to broadcast rights restrictions.

How do I buy?
When you click on the "Buy", "Watch" or "Download" buttons, a small window will pop-up asking for your username and password. If you're not already registered, you will be prompted to register. During the registration process, you will need to provide your credit card information. Once you've registered, MediaZone will confirm your purchase and the selected media file will be accessible to you. Occasionally, a credit card transaction will fail. Please review billing, card numbers and expiration dates for accuracy. Contact Billing and Technical Support for assistance.

Is my credit card transaction secure?
You can rest assured that your credit card information is secure because MediaZone uses SSL (Secure Sockets Layer), a highly sophisticated online encryption service for transporting your credit card information.

 System Requirements

What are the system requirements?
The minimum viewing requirements for MediaZone are:

  • Windows OS: XP (Preferred) or Vista (Unfortunately MAC is not supported due to the digital rights management technology available for those platforms)
  • Internet Explorer 6.0 or higher with cookies enabled (default setting) and security settings set to "medium"   
  • Windows Media Player 10 or 11
  • For Streaming: Broadband connection (continous connection speed of 500 kbps or higher)
  • Dialup connection is not recommended for this higher bandwidth offering.
  • System clock set to the correct time zone, date, and time

The recommended viewing requirements for MediaZone are:

  • Windows OS: XP (Preferred) or Vista (Unfortunately MAC is not supported due to the digital rights management technology available for those platforms)
  • Internet Explorer 7.0 or higher with cookies enabled (default setting) and security settings set to "medium"   
  • Windows Media Player 11
  • For Streaming: Broadband connection (continous connection speed of 750 kbps or higher)
  • Dialup connection is not recommended for this higher bandwidth offering.
  • System clock set to the correct time zone, date, and time

Don't have Windows Media Player? Click here to get it.

Do you support the Macintosh or Linux operating systems?
Regrettably at this time, you cannot watch Wimbledon Live video content using the Macintosh or Linux operating systems due to lack of Windows Media Digital Rights Management (DRM) support for these operating systems.
Do I need a broadband Internet connection?
A broadband connection is required for viewing live events. You can use either dial-up or broadband to connect to the internet and download archived files but this is not recommended.

 Using Wimbledon LIVE

Can I watch Wimbledon LIVE on my work PC and my home PC?
You can watch Wimbledon LIVE on up to three PCs no matter where they are located. You can only access the content from one computer at a time.

Can I log in multiple times with a Day Pass?
Yes. You can enter and exit Wimbledon LIVE as many times you like during and after the day that it was purchased as long as the pass is still valid.

If I watch a match live, can I download it later?
Yes. Full match replays are available On Demand by 12 midnight British Standard Time (7pm EDT).

If a match goes over multiple days, when is it available for download?
In this case, the first part of the match that was played over two days will be available On Demand at 12 midnight British Standard Time (7pm EDT). The conclusion of the match will then be available after it was concluded at 12 midnight British Standard Time (7pm USA ET).

Is my Wimbledon LIVE 2007 subscription valid for Wimbledon LIVE 2008?
No, you will have to purchase a new 2008 All Access pass.

Can I watch Wimbledon LIVE and listen to Radio Wimbledon at the same time?
Yes you can.

How do I play my streams or downloads?
If the file you've purchased is a download, the file will be downloaded to your hard drive and will play in your Windows Media Player. If the file you've purchased is a stream, the file will begin playing in your Windows Media Player almost immediately.

What am I allowed to do with the programs that I download?
You can view the programs as often as you like for the license period listed above. Please note that in absolutely no way can you use the content you purchase on MediaZone for commercial gain.

Can I save downloaded matches onto other devices or DVD’s?
No, we use Digital Rights Management (DRM) to protect our content from unauthorized distribution and viewing.

Can I make the picture bigger?
Use the "video size" control under the "View" menu on Windows Media Player to set the size of your picture. Or click on the button with the arrow at the bottom right to make the image full screen. (Use your Escape key to exit this mode.)

Can I watch Wimbledon LIVE on my TV set?
MediaZone invites you to use the following settings to watch these games on your television. However, the MediaZone technical and billing support team does not provide chat/email support for this feature.

Depending on the type of connection your PC has, you can take the steps listed below to view programming. Please consult your local electronics retailer to learn more about the components needed for viewing.

Composite Video
Most DVD equipped computers have this setup. The outputs are usually located at the rear or side of computer; the video output is color-coded yellow and the audio output, or line-out, is the 3.5mm jack usually indicated by this icon


S-Video
Newer computers may have an S-video connection. In order to use this feature, your TV must also have an S-Video input.


Audio Output but NO Video Output
If you have an older video card, you may not have a video output that can be directly connected to your TV. In this case, you will need to utilize the VGA port on your computer, which is the connector that's attached to your PC monitor.


How do I know what quality the media play will be?
Live matches are available in 500kbps bandwidth streams, while Video On Demand content is available in either 500kbps bandwidth streams or 1.2mb downloads.

How can I get the best possible service?
Do a web search for "test dsl connection" to find sites where you can test the speed and quality of your connection.

  • Turn off any other programs that are sharing your connection like other browser windows and email programs.
  • Re-start computer to close other programs that may be running in the background.

 Troubleshooting

Nothing's happening after I try to register. How come?
You'll need to turn off the pop up blockers. You can either turn them off or hold down the Ctrl-key while clicking register.

How do I know if I will see buffering or not?
Bandwidth depends on your Internet Service Provider. It can be affected by network traffic and other users at your location. We recommend you test your service to make sure it will support the webcasts. Our program is streamed at 500kbps and we recommend at least 550kbps (down) broadband connection for a quality experience.


How can I contact Wimbledon LIVE?
Still need help?

Click here for more MediaZone FAQ & technical Q&A.
Click here for billing and technical support.


Please note that all video content is for personal and non-commercial usage only.